Privacy Policy

Introduction

Pinot Pulse Enterprise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinotpulse.com or use our platform.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Submit a demo request form (name, email, phone, credit union name, title, asset size)
• Contact us via email at contact@pinotpulse.com
• Subscribe to communications or newsletters
• Enter into a service agreement

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to analyze trends, administer the site, and improve the user experience.

How We Use Your Information

We use the information we collect to:

• Respond to demo requests and inquiries
• Provide, maintain, and improve our platform and services
• Send administrative communications about your account or the platform
• Communicate about products, services, and events that may be relevant to you
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. Our platform supports four enterprise key management providers: AWS KMS, Google Cloud KMS, Azure Key Vault, and HashiCorp Vault.

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our website and platform (subject to confidentiality obligations)
• Law enforcement or regulatory agencies when required by law
• Professional advisors such as lawyers and accountants

Multi-Tenant Data Isolation

For credit union clients using our platform, each tenant's data is completely isolated through Attribute-Based Access Control (ABAC) and Row-Level Security (RLS). No credit union can access another credit union's data under any circumstances.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at contact@pinotpulse.com.